Warranty & Guarantee
At Heavy Meta Gaming, we want customers to understand what protection applies when purchasing trading cards, collectibles, gaming products, and accessories from our store. This Warranty & Guarantee Policy explains how we handle defective products, manufacturer warranties, damaged items, product authenticity concerns, and limitations that apply to randomized trading card products.
1. Our Commitment
Heavy Meta Gaming is committed to providing products that match the applicable product listing and arrive in the condition represented at the time of purchase.
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us so we can review the issue and provide an appropriate resolution where applicable.
2. Product Condition Guarantee
Products sold as new and factory sealed are expected to be supplied in new, unopened condition unless otherwise clearly stated on the product page.
If a sealed product arrives with material damage, a broken seal, or another condition issue that appears to have occurred before or during shipment, contact us promptly.
Please do not open or alter the product if you intend to submit a condition-related claim.
3. Manufacturer Warranties
Some products may include a warranty or replacement program provided directly by the manufacturer.
Where a manufacturer warranty applies, the manufacturer may be responsible for certain defects, missing components, production errors, or replacement claims.
Heavy Meta Gaming may assist you with identifying the appropriate next step, but manufacturer warranties are governed by the manufacturer's own terms and procedures.
4. Heavy Meta Gaming Warranty Coverage
Where no separate manufacturer process applies, we may review claims involving:
- Products that arrive damaged.
- Products with a verified manufacturing defect.
- Incorrect products sent by Heavy Meta Gaming.
- Missing components from a non-randomized product where the issue can reasonably be verified.
- Products materially different from the description provided at the time of purchase.
Any remedy will depend on the circumstances, available inventory, and applicable law.
5. What Is Not Covered
Our warranty and guarantee do not generally cover:
- Damage caused after delivery.
- Improper storage or handling.
- Normal wear and tear.
- Customer misuse or accidental damage.
- Altered, modified, or tampered products.
- Damage caused by opening sealed packaging.
- Cosmetic changes that do not affect normal product use, unless the item was specifically sold based on collectible condition.
- Loss, theft, or damage occurring after confirmed delivery, except where otherwise required by law.
- Dissatisfaction with randomized trading card contents.
6. Trading Card Pulls Are Not Guaranteed
Booster packs, booster boxes, collector products, sports card products, and similar sealed products may contain randomized contents.
Unless specifically guaranteed by the manufacturer, Heavy Meta Gaming does not guarantee any particular:
- Card.
- Rarity.
- Character.
- Autograph.
- Parallel.
- Serialized card.
- Illustration.
- Chase card.
- Monetary value.
- Grading result.
Not receiving a desired pull does not make an otherwise correctly supplied product defective.
7. Grading Guarantee
Heavy Meta Gaming does not guarantee that an ungraded card will receive any particular grade from PSA, BGS, CGC, SGC, or another third-party grading company.
Grading decisions are made independently by the grading company and may consider centering, corners, edges, surface condition, print quality, and other factors outside our control.
A card being described as new, pack fresh, or similar does not guarantee a specific professional grade.
8. Authenticity Concerns
If you have a legitimate concern about the authenticity of a product purchased from Heavy Meta Gaming, please contact us promptly.
Do not alter, open further, destroy, or dispose of the item while the concern is being reviewed.
We may request:
- Your order number.
- Clear photographs of the product.
- Photographs of packaging or seals.
- Product codes or identifiers where applicable.
- A description of the concern.
We will review the information available and determine the appropriate next step.
9. Damaged During Shipping
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include:
- Your order number.
- Clear photographs of the damaged product.
- Photographs of the shipping box or mailer.
- Photographs of internal packaging.
- A photograph of the shipping label when requested.
Please keep all packaging until your claim has been reviewed.
10. Incorrect Products
If you receive a product different from what you ordered, please contact us before opening or using the item.
For a verified fulfillment error, Heavy Meta Gaming will provide an appropriate resolution, which may include replacement, return instructions, or a refund.
If a return is required because of our verified error, we will cover the reasonable applicable return shipping cost.
11. Defective Products
If you believe a product has a manufacturing or functional defect, contact us with your order number and a description of the issue.
Photographs or other reasonable documentation may be requested.
Depending on the product and circumstances, the claim may be handled by Heavy Meta Gaming or referred to the applicable manufacturer warranty process.
12. Warranty Claim Timeframe
Customers should report damage, defects, incorrect products, or other warranty-related concerns as soon as reasonably possible after delivery.
For eligible return-related claims, our standard 30-day return period may also apply according to our Refund & Return Policy.
Waiting an extended period before reporting a condition issue may make it more difficult to determine whether the issue existed at delivery.
13. Available Remedies
For an approved warranty or guarantee claim, the available resolution may include:
- Replacement with the same product.
- Replacement with an agreed alternative.
- Refund to the original payment method.
- Manufacturer warranty or replacement assistance.
- Another appropriate resolution depending on the circumstances.
Replacement is subject to product availability.
Limited trading card and collectible products may sell out quickly, so an identical replacement cannot always be guaranteed.
14. Refunds
If a refund is approved, it will generally be issued to the original payment method.
After Heavy Meta Gaming processes the refund, your bank or payment provider may require additional time before the funds appear in your account.
Please refer to our Refund & Return Policy for complete refund-processing information.
15. Pre-Order Products
Pre-sale and pre-order products are covered by this policy after delivery in the same manner as other products, subject to any applicable manufacturer warranty and our other store policies.
A manufacturer changing a pre-sale release date does not constitute a product defect.
Please review our Pre-Sale & Pre-Order Policy for release-date, allocation, cancellation, and fulfillment information.
16. No Lifetime Guarantee Unless Stated
Unless a specific product page or manufacturer warranty expressly states otherwise, products sold by Heavy Meta Gaming do not include a lifetime warranty.
Warranty duration and coverage vary depending on the product and the nature of the issue.
17. Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded under applicable law.
Where applicable law provides greater protection than this policy, the applicable legal requirements will control.
18. How to Submit a Warranty Claim
To request assistance, contact us at:
Please include:
- Your full name.
- Order number.
- Product name.
- Description of the issue.
- Photographs or supporting information where applicable.
Do not send complete credit card numbers, CVV codes, PINs, or passwords when submitting a claim.
19. Contact Heavy Meta Gaming
Heavy Meta Gaming
Address: 1512 Portland Ave, Louisville, KY 40203, United States
Email: support@heavymetagaming.shop
Phone: +1 502-438-9183