Shipping policy
Thank you for shopping with Heavy Meta Gaming. This Shipping Policy explains where we ship, how long orders take to process, estimated transit times, tracking, and other important delivery information.
Shipping Area
Heavy Meta Gaming currently offers domestic shipping within the United States only.
We do not offer international shipping at this time.
Orders must be shipped to an eligible address within the United States.
Processing Time
Orders are typically processed within:
1–3 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time begins after your order has been successfully placed and payment has been authorized. It includes the time needed to verify, prepare, and package your order before it is handed over to the shipping carrier.
Transit Time
After your order has been processed and shipped, the estimated transit time is:
5–7 business days
Transit time begins once the package has been transferred to the shipping carrier.
Estimated Total Delivery Time
Your estimated total delivery timeframe is approximately:
Processing: 1–3 business days
Transit: 5–7 business days
Estimated Total: 6–10 business days
Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Customers will have an opportunity to review the applicable shipping cost before submitting their order.
Order Tracking
When tracking is available, tracking information will be provided after your order has shipped.
Please allow some time for the carrier's tracking system to update after the shipping label is created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify your:
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Full name
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Street address
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Apartment, suite, or unit number, where applicable
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City
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State
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ZIP code
If you discover an error after placing your order, contact us immediately at support@heavymetagaming.shop.
We will make reasonable efforts to update your information before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has shipped.
Delivery Delays
Although most orders should arrive within the estimated timeframe, delays may occasionally occur due to:
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Carrier disruptions
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Severe weather
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Federal holidays
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High shipping volumes
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Transportation delays
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Incorrect or incomplete addresses
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Other circumstances outside our reasonable control
If your order has passed its estimated delivery timeframe, please contact us with your order number so we can review the available shipping information.
Lost Packages
If your tracking information indicates that your package may have been lost in transit, contact us at support@heavymetagaming.shop.
We will review the available tracking information and, where appropriate, work with the shipping carrier to determine the next steps.
Damaged Packages
Please inspect your order when it arrives.
If your order arrives damaged, contact us as soon as possible and provide:
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Your order number
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A description of the issue
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Photos of the damaged product
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Photos of the shipping packaging, where applicable
Eligible cases will be handled according to our Refund & Return Policy.
Incorrect or Undeliverable Addresses
Heavy Meta Gaming is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If a package is returned because the address was incorrect or undeliverable, please contact us to discuss the available options. Additional shipping charges may apply for reshipment where appropriate.
Order Cancellations
If you need to cancel your order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has shipped, it generally cannot be canceled and may instead need to be handled according to our Refund & Return Policy.
Contact Us
For questions about shipping, delivery, tracking, or an existing order, please contact:
Heavy Meta Gaming
Address: 5395 Bells Ferry Rd
Acworth, GA 30102
United States
Email: support@heavymetagaming.shop
Phone: +1 678-494-2280