Shipping policy
At Heavy Meta Gaming, we are committed to providing clear and transparent shipping information so customers know what to expect before placing an order. This Shipping Policy explains our shipping destinations, costs, processing times, estimated transit times, tracking, delays, and other delivery information.
Google Merchant Center expects merchants to clearly disclose shipping costs, destinations, handling/processing time, and transit time, and the information should match what is configured in Merchant Center.
1. Shipping Destinations
Heavy Meta Gaming currently offers domestic shipping within the United States only.
We do not currently offer international shipping.
Orders must be shipped to a valid and deliverable address within the United States.
2. Shipping Cost
We offer FREE standard shipping on eligible domestic orders within the United States.
Standard Shipping Cost: $0.00 (Free)
Any different shipping option or charge, if offered for a particular order, will be clearly displayed during checkout before payment is completed.
3. Order Processing Time
Orders are typically processed within:
1–3 business days
Processing time begins after an order has been successfully placed and payment has been authorized.
Processing includes order verification, payment review where applicable, picking, packing, and preparing the package for shipment.
Business days are Monday through Friday, excluding applicable holidays.
4. Estimated Transit Time
Once your order has been processed and transferred to the shipping carrier, estimated transit time is:
5–7 business days
Transit time begins after the package has been handed over to the applicable shipping carrier.
5. Estimated Total Delivery Time
Our standard estimated delivery timeframe is:
Processing: 1–3 business days
Transit: 5–7 business days
Estimated Total Delivery Time: approximately 6–10 business days
These timeframes are estimates rather than guaranteed delivery dates.
Google distinguishes handling time—the period before the carrier receives the package—from transit time, which begins after the carrier receives it.
6. Order Confirmation
After successfully placing an order, customers should receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully and contact us promptly if you notice an error.
If you do not see the confirmation email, please check your spam or junk folder.
7. Shipping Confirmation & Tracking
When tracking is available, customers will receive shipping or tracking information after their order has been prepared for shipment.
Please allow time for tracking information to become active after a shipping label is created.
A tracking number may initially show limited information until the shipping carrier scans and processes the package.
8. Shipping Carriers
Heavy Meta Gaming may use reputable shipping carriers or delivery services depending on the order, destination, package characteristics, and fulfillment requirements.
The applicable carrier and tracking information, when available, will generally be provided after shipment.
9. Delivery Delays
Although we work to fulfill orders within the stated timeframe, occasional delays may occur because of circumstances outside our reasonable control, including:
- Severe weather.
- Carrier disruptions.
- Transportation delays.
- High seasonal shipping volumes.
- Holidays.
- Incorrect or incomplete delivery addresses.
- Unexpected operational disruptions.
If your package is significantly delayed, please contact us at support@heavymetagaming.shop with your order number so we can review the available shipment information.
10. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting your order, please verify:
- Recipient name.
- Street address.
- Apartment, suite, or unit number where applicable.
- City.
- State.
- ZIP code.
- Contact information.
Heavy Meta Gaming is not responsible for delays resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.
11. Address Changes
If you need to correct your shipping address after placing an order, contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment.
However, we cannot guarantee an address change once an order has been processed, packed, transferred to the carrier, or shipped.
12. Lost Packages
If your tracking information indicates that your shipment may have been lost in transit, please contact us.
We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
Please provide:
- Your order number.
- Your full name.
- Your shipping address.
- Any relevant tracking information.
We will provide an appropriate resolution for eligible confirmed lost-in-transit claims.
13. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend first:
- Checking around the delivery location.
- Checking with household members.
- Checking with neighbors where appropriate.
- Checking your mailbox, front desk, parcel locker, or other designated delivery area.
- Allowing a short period in case the carrier's delivery scan occurred before final placement.
If the package still cannot be located, contact us at support@heavymetagaming.shop so we can review the available information.
14. Damaged Shipments
Please inspect your package and products promptly after delivery.
If an order arrives damaged, contact us and provide:
- Your order number.
- A description of the damage.
- Photographs of the affected product.
- Photographs of the shipping box or mailer.
- Photographs of internal packaging when applicable.
- A photograph of the shipping label when requested.
Please retain the product and packaging while your claim is being reviewed.
Eligible damaged-product claims will be handled according to our Refund & Return Policy.
15. Incorrect Products
If you receive a product different from what you ordered, please contact us at support@heavymetagaming.shop.
Include your order number and photographs of the product received where applicable.
For verified fulfillment errors, we will provide appropriate instructions and a resolution according to our Refund & Return Policy.
16. Pre-Orders & Pre-Sale Products
Products identified as Pre-Order, Pre-Sale, Pre-Release, or similar may not follow the standard processing timeframe until the applicable product becomes available for fulfillment.
Any estimated release date displayed for a pre-sale product may be subject to change due to manufacturers, distributors, suppliers, allocations, transportation delays, or other circumstances.
Once available for fulfillment, the applicable processing and shipping procedures will begin.
Please review our Pre-Sale Policy and applicable product-page information before purchasing a pre-order product.
17. Orders Containing In-Stock & Pre-Order Products
If an order contains both currently available products and pre-order products, fulfillment timing may depend on when all products become available.
Where applicable, products may be shipped together or separately depending on our fulfillment procedures.
Customers should review any specific shipping information displayed for pre-order products before completing checkout.
18. Returns
Shipping a product back to Heavy Meta Gaming is governed by our separate Refund & Return Policy.
For eligible change-of-mind returns, customers are responsible for return shipping costs.
For eligible returns resulting from a verified damaged, defective, or incorrect product caused by our error, Heavy Meta Gaming will cover the reasonable applicable return shipping cost when a return is required.
Please contact us before returning a product.
19. Shipping Policy Changes
Heavy Meta Gaming may update this Shipping Policy periodically to reflect changes to our shipping services, fulfillment operations, or applicable requirements.
When changes are made, the Effective Date at the top of this page may be updated.
Changes will apply prospectively as appropriate.
20. Contact Heavy Meta Gaming
For questions regarding shipping, tracking, delivery, or an existing order, please contact:
Heavy Meta Gaming
Address: 1512 Portland Ave, Louisville, KY 40203, United States
Email: support@heavymetagaming.shop
Phone: +1 502-438-9183
When contacting us regarding an existing shipment, please include your order number whenever possible.