Refund policy

At Heavy Meta Gaming, we want you to be happy with your purchase. If something isn't right, eligible products may be returned in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, products should generally:

  • Be unused and in their original condition.

  • Be returned in their original packaging.

  • Include all original accessories, parts, manuals, and components, where applicable.

  • Show no signs of misuse, modification, or damage caused after delivery.

  • Be accompanied by proof of purchase or valid order information.

Please contact us before sending a product back. Returns sent without prior authorization may experience processing delays.

How to Start a Return

To request a return, please contact our customer support team.

Include:

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photos of the product when the item is damaged, defective, or incorrect.

Once your request has been reviewed and approved, we will provide the appropriate return instructions.

Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within 30 days of delivery.

Products should remain unused and in their original condition and packaging.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

If we confirm that the product arrived damaged, defective, or incorrect due to our error, Heavy Meta Gaming will provide an appropriate resolution. Depending on the circumstances, this may include:

  • A replacement.

  • A refund.

  • An approved return at our expense.

For eligible returns resulting from our error, we will cover the applicable return shipping costs.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, altered, or damaged after delivery.

  • Products with missing parts, accessories, or original packaging.

  • Personalized or custom-made products.

  • Gift cards, where applicable.

  • Products identified as final sale or non-returnable before purchase, except where otherwise required by law.

  • Certain opened products that cannot reasonably be returned for health, hygiene, or safety reasons.

These restrictions do not affect rights that cannot legally be excluded.

Refunds

Once your return has been received, we will inspect the product and notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

After we process your refund, please allow approximately 5–10 business days for it to appear in your account.

The exact timeframe depends on your bank, card issuer, or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact our customer support team.

Exchanges and replacements are subject to product availability.

If an appropriate replacement is unavailable, we may offer a refund or another suitable resolution.

Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for return shipping costs.

For approved returns involving a damaged, defective, or incorrect product caused by our error, Heavy Meta Gaming will cover the applicable return shipping costs.

Please follow the return instructions provided by our customer support team. Products should not be returned to an address without receiving the appropriate return instructions first.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

Once an order has shipped, it generally cannot be canceled and may instead need to be returned in accordance with this policy.

Late or Missing Refunds

If you have received confirmation that a refund was processed but have not received it after the expected timeframe, please first check with your bank, card issuer, or payment provider.

If you still need assistance, contact our customer support team with your order information.

Contact Us

If you have questions about a return, refund, replacement, or damaged product, please contact Heavy Meta Gaming Customer Support.

When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.