Privacy policy

At Heavy Meta Gaming, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, contact customer support, or otherwise interact with our services.

1. Information We Collect

We may collect information necessary to operate our store, process orders, provide customer support, and improve our services.

  • Identity & Contact Information: Name, billing address, shipping address, email address, and telephone number.
  • Payment Information: Information required to complete your transaction. Complete card details are generally processed by third-party payment providers rather than stored directly by Heavy Meta Gaming.
  • Transaction Information: Products purchased, order history, payment status, returns, refunds, and related transaction details.
  • Technical Information: IP address, browser type, device information, operating system, and similar technical data.
  • Website Usage Information: Pages viewed, products viewed, shopping-cart activity, and interactions with our website.
  • Communication Information: Information you provide when contacting our customer-support team.
  • Cookie and Tracking Information: Information collected through cookies, pixels, local storage, and similar technologies.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

  • Order Fulfillment: Processing purchases, preparing orders, arranging shipping, and handling returns or refunds.
  • Customer Communication: Sending order confirmations, shipping updates, tracking information, and responses to customer-service inquiries.
  • Customer Support: Assisting with products, orders, returns, refunds, payment questions, and delivery issues.
  • Store Operations: Operating, maintaining, troubleshooting, and improving our website and services.
  • Security & Fraud Prevention: Detecting suspicious transactions, protecting customer accounts, and preventing fraudulent or unauthorized activity.
  • Marketing: Sending promotional communications when you have subscribed or where otherwise permitted by law.
  • Legal Compliance: Maintaining records and complying with applicable legal, accounting, tax, or regulatory obligations.

3. How We Share Personal Information

We do not sell personal information in the ordinary sense of exchanging it for money.

We may share information with service providers when reasonably necessary to operate our business, including:

  • Ecommerce and website providers.
  • Payment processors.
  • Shipping and delivery providers.
  • Customer-service providers.
  • Fraud-prevention and security providers.
  • Analytics and technology providers.
  • Advertising or marketing providers, where applicable.
  • Professional advisers, such as accountants, attorneys, insurers, or other consultants.

We may also disclose information when required by applicable law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or services.

4. Ecommerce Platform and Payment Providers

Our online store may use third-party ecommerce technology and payment services to support checkout, payments, order management, and other functions.

Information you provide through our store may therefore be processed by these providers in connection with the services they provide to us.

These providers may process personal information according to their own privacy policies and contractual obligations.

5. Payment Security

Payment information is processed through the payment options available during checkout.

Heavy Meta Gaming does not generally receive or store your complete credit/debit card number or CVV.

For your protection, never send complete card numbers, CVV codes, PINs, or account passwords to us by email, phone, or customer-support message.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

  • Keep products in your shopping cart.
  • Remember website preferences.
  • Maintain essential website functionality.
  • Understand website traffic and performance.
  • Improve the customer experience.
  • Help detect and prevent fraud.
  • Support analytics or advertising where applicable.

Where available, you may manage applicable cookie preferences through our website's privacy controls or your browser settings.

Disabling certain cookies may affect website or checkout functionality.

7. Marketing Communications

If you subscribe to promotional communications from Heavy Meta Gaming, we may send you information about new products, trading card releases, restocks, promotions, or other store updates.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications, such as order confirmations, shipping notifications, tracking updates, or customer-service responses.

8. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • Right to Access: Request information about certain personal data we maintain about you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Delete: Request deletion of certain personal information, subject to applicable exceptions.
  • Right to Portability: Request a portable copy of certain personal information where applicable.
  • Right to Opt Out: Where applicable, request to opt out of certain uses or disclosures of personal information for targeted advertising or similar purposes.

The specific rights available to you depend on applicable law and may be subject to limitations or exceptions.

9. Privacy Requests

To submit an applicable privacy request, contact us at:

support@heavymetagaming.shop

Please use a subject such as:

Privacy Request – Heavy Meta Gaming

In your message, describe the privacy request you would like us to process and provide enough information for us to identify the relevant customer record.

We may need to verify your identity before completing certain requests.

Do not send complete payment-card information, passwords, PINs, or CVV codes when submitting a privacy request.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may need to be retained to:

  • Complete transactions.
  • Maintain accounting and tax records.
  • Process returns and refunds.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements.
  • Comply with applicable legal obligations.

Retention periods may vary depending on the nature of the information and applicable requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our ecommerce and payment providers may also maintain security measures designed to protect online transactions.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

12. Children's Privacy

Our services are intended for general ecommerce customers and are not designed to knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us in circumstances requiring parental or guardian consent, please contact us so we can review the matter.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Heavy Meta Gaming does not control the privacy or security practices of independent third-party websites. We encourage customers to review the privacy policies of those services before providing personal information.

14. Business Transfers

If Heavy Meta Gaming is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology, or applicable legal requirements.

When changes are made, we may update the Effective Date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

16. Contact Heavy Meta Gaming

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Heavy Meta Gaming

Address: 1512 Portland Ave, Louisville, KY 40203, United States
Email: support@heavymetagaming.shop
Phone: +1 502-438-9183