Pre-Sale Policy
At Heavy Meta Gaming, we offer select trading card games, collectibles, accessories, and other products for pre-sale before their official release or expected availability date. This policy explains how pre-sale and pre-order purchases work, including payment, estimated release dates, shipping, cancellations, allocations, and refunds.
Please review this policy before purchasing any product identified as “Pre-Order,” “Pre-Sale,” “Pre-Release,” or similar.
1. What Is a Pre-Sale Product?
A pre-sale product is an item offered for purchase before it is available for regular fulfillment.
Pre-sale products may include:
- Trading card booster boxes.
- Booster packs.
- Elite Trainer Boxes.
- Collector products.
- Starter decks.
- Collection boxes.
- Bundles and gift sets.
- Sports card products.
- Limited-release collectibles.
- Gaming accessories.
- Other upcoming products.
A product's pre-sale status will generally be identified on its product page.
2. Estimated Release Dates
Any release or availability date displayed for a pre-sale product is an estimate based on information available to Heavy Meta Gaming at the time.
Release dates may change because of circumstances involving:
- Manufacturers.
- Publishers.
- Distributors.
- Suppliers.
- Product allocations.
- Production delays.
- Transportation or carrier delays.
- Release-date changes.
- Other circumstances outside our reasonable control.
When we become aware of a significant change affecting fulfillment, we may update the applicable product information or communicate with affected customers where appropriate.
3. Payment for Pre-Sale Orders
Unless otherwise stated during checkout, payment for a pre-sale order is collected when the order is placed.
Your payment method may be authorized and charged before the product's official release date.
The total price, applicable taxes, discounts, and any other charges will be displayed during checkout before you complete your purchase.
4. Pre-Sale Pricing
The price displayed when you place your pre-sale order is the price applicable to that transaction, subject to correction of obvious pricing or technical errors where permitted by law.
Future changes to the website price generally do not change the price of an already accepted pre-sale order.
Promotional offers or price reductions introduced after an order is placed are not automatically applied retroactively unless expressly stated.
5. Product Allocations
Trading card and collectible releases may sometimes be subject to manufacturer or distributor allocations.
An allocation occurs when a supplier provides fewer units than originally expected or ordered.
We make reasonable efforts to fulfill accepted pre-sale orders. However, a pre-order does not guarantee that circumstances outside our reasonable control will never affect inventory availability.
If an allocation or supply issue prevents us from fulfilling all or part of your order, we will provide an appropriate resolution. This may include:
- Fulfilling the available portion of an order where appropriate.
- Offering an alternative where mutually agreed.
- Cancelling the unavailable item.
- Issuing a refund for an item we cannot fulfill.
If Heavy Meta Gaming cancels an item because we cannot supply it, the applicable amount will be refunded to the original payment method.
6. When Will My Pre-Order Ship?
Pre-sale products generally begin processing once the applicable inventory becomes available for fulfillment and any applicable release restrictions permit shipment.
Our normal shipping timeframe will then apply:
Order Processing: typically 1–3 business days
Estimated Transit: typically 5–7 business days
These timeframes begin in connection with product availability and fulfillment and should not be calculated from the original date on which a pre-sale order was placed.
For example, an item ordered several weeks before release will not normally ship within 6–10 business days of the original purchase date. The applicable fulfillment timeframe begins when the pre-sale inventory becomes available for shipment.
7. Release-Day Delivery
Purchasing a pre-sale product does not guarantee delivery on the official release date unless we expressly state otherwise for the applicable product.
The release date may represent when a product becomes available for sale or fulfillment rather than a guaranteed customer delivery date.
Actual delivery depends on inventory arrival, processing, carrier transit, destination, and other applicable circumstances.
8. Orders Containing Multiple Pre-Sale Products
If your order contains multiple pre-sale products with different expected release dates, your order may be held until all products are available for fulfillment.
Depending on the circumstances, we may also ship products separately.
The fulfillment method may depend on product availability, order composition, and operational considerations.
9. Orders Containing In-Stock and Pre-Sale Products
If you purchase an in-stock product and a pre-sale product in the same order, the in-stock product may be held until the pre-sale product becomes available.
Where appropriate, products may instead be shipped separately.
If you need in-stock merchandise without waiting for a pre-sale product, we recommend placing the products in separate orders.
10. Pre-Sale Order Cancellations
If you wish to request cancellation of a pre-sale order, contact us as soon as possible at:
Please include your order number and the product you would like to cancel.
We will review your request based on the order's current fulfillment status and any product-specific conditions clearly disclosed before purchase.
Cancellation cannot be guaranteed after an order has entered fulfillment, been packed, or shipped.
Any cancellation rights required by applicable law remain unaffected.
11. Cancellation by Heavy Meta Gaming
In some circumstances, Heavy Meta Gaming may need to cancel a pre-sale order or individual product because of:
- Supplier cancellation.
- Insufficient inventory.
- Distributor allocation.
- Manufacturer cancellation.
- Product discontinuation.
- Significant inventory errors.
- Obvious pricing or listing errors.
- Payment problems.
- Fraud or security concerns.
- Other legitimate circumstances preventing fulfillment.
If we cancel an order or item after payment has been collected because we cannot fulfill it, the applicable amount will be refunded to the original payment method.
12. Changes to Product Details
Manufacturers may change a product before release, including its:
- Packaging.
- Artwork.
- Configuration.
- Contents.
- Product name.
- Promotional materials.
- Release date.
- Specifications.
Product images used for pre-sale listings may sometimes be manufacturer previews, mockups, or preliminary artwork.
We will make reasonable efforts to keep product listings accurate as updated information becomes available.
13. Trading Card Products & Randomized Contents
Many TCG and sports card products contain randomized contents.
Unless expressly guaranteed by the manufacturer, purchasing a pre-sale booster pack, booster box, collection box, or similar randomized product does not guarantee a specific:
- Card.
- Character.
- Rarity.
- Parallel.
- Autograph.
- Serialized card.
- Illustration.
- Insert.
- Other collectible.
Not receiving a particular card or desired pull does not, by itself, make an opened randomized product defective.
14. Returns After Delivery
Once a pre-sale product has been delivered, eligible return requests are handled according to our published Refund & Return Policy.
Our standard eligible return window is 30 days from delivery.
For a standard change-of-mind return, products must generally be new, unused, complete, and in their original packaging.
Trading card and collectible products originally sold as factory sealed must generally remain unopened and factory sealed to qualify for a standard change-of-mind return.
Please review our Refund & Return Policy for complete return eligibility, shipping costs, refund procedures, and exclusions.
15. Damaged, Defective, or Incorrect Pre-Sale Products
If your pre-sale product arrives damaged, defective, or different from what you ordered, please contact us promptly.
Email:
Please include your order number, a description of the problem, and photographs of the product and packaging where applicable.
Verified eligible claims will be handled according to our Refund & Return Policy and applicable law.
16. Refund Processing
When a pre-sale cancellation or return qualifies for a refund, the approved amount will generally be refunded to the original payment method.
After we process the refund, your bank or payment provider may require additional time for the funds to appear in your account.
Depending on the financial institution, this may take approximately 5–10 business days after the refund has been processed.
17. Manufacturer Delays
A manufacturer, publisher, supplier, or distributor may postpone an announced release date.
When this occurs, your pre-sale order will generally remain associated with the product's updated expected availability unless the order is otherwise cancelled in accordance with this policy.
A changed manufacturer release date does not mean that your order has been lost.
If you have questions about a significantly delayed pre-sale product, please contact our support team.
18. Product Availability After Release
Pre-sale products, especially limited trading card and collectible releases, may sell out before or shortly after their official release.
Completing an accepted pre-sale order helps reserve inventory against our expected allocation, but availability can still be affected by manufacturer or distributor supply changes as explained above.
19. Policy Consistency
The terms displayed on an individual pre-sale product page should be read together with this Pre-Sale Policy, our Shipping Policy, Refund & Return Policy, and Terms of Service.
If a product has a material product-specific condition, it should be clearly disclosed on the applicable product page before purchase.
20. Contact Heavy Meta Gaming
If you have questions about a pre-sale product, expected release date, existing pre-order, cancellation request, or this policy, please contact:
Heavy Meta Gaming
Address: 1512 Portland Ave, Louisville, KY 40203, United States
Email: support@heavymetagaming.shop
Phone: +1 502-438-9183